Refund policy

Glories Return and Refund Policy
Thank you for shopping at Glories. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy regarding returns and refunds below.
1. Return Windows
  • Standard Products: You have 7 calendar days to return an eligible item from the date you received it.
  • Non-Returnable Items: All grocery items and live products (including chemical products like mosquito sprays, pest control, and perishables) are strictly non-returnable and non-refundable.
2. Eligibility Criteria for Returns
To qualify for a return on eligible standard products, your item must meet the following conditions:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original, undamaged packaging.
  • You must provide the original receipt, invoice, or proof of purchase.
3. Refund Process
  • Once we receive your item, our team will inspect it and notify you of the status.
  • If your return is approved, we will initiate a refund to your original method of payment (or store credit, if requested).
  • The refund will be processed within [Insert Number, e.g., 5-7] business days, depending on your card issuer's policies.
4. Shipping Costs
  • You will be responsible for paying your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
  • If you receive a standard product that is damaged or defective upon arrival, please contact us immediately within 24 hours of delivery with photographic evidence so we can issue a replacement or refund.