Refund policy

Glories Return, Refund and Cancellation Policy

Last Updated: September 13, 2026

Thank you for shopping with Glories. We want returns, refunds, product issues and order cancellations to be handled clearly, fairly and efficiently.

This policy applies to purchases made through glories.ca.

Quick Summary

Start a return or cancellation request

  • Return requests must be submitted within 30 calendar days of delivery

  • Change-of-mind returns must be unused, complete and in resalable condition

  • Consumables and refills must be unopened, unused and factory sealed

  • Customers are responsible for change-of-mind return shipping

  • Glories covers required return shipping for confirmed damaged, incorrect or defective products

  • We do not charge a general restocking fee on eligible returns

  • Return and cancellation requests must be submitted through your Glories customer account

  • A submitted request is subject to review and is not automatically approved

This summary is provided for convenience. The complete terms below apply to all requests.

1. Thirty-Day Return Window

You may request a return within 30 calendar days after the applicable item is delivered.

All returns require approval from Glories before being shipped. Submitting a return request does not automatically mean that the return has been accepted.

If your return is approved, the item must be shipped within 10 calendar days after approval, unless Glories provides different written instructions. The authorization may expire if the item is not shipped within that period.

Items sent to Glories without prior authorization may be refused and are not guaranteed to qualify for a refund.

2. Eligibility for Change-of-Mind Returns

To qualify for a change-of-mind return, the product must:

  • Be unused and in the same condition in which it was received

  • Show no signs of wear, installation, assembly, operation, food residue, odour, damage or alteration

  • Include all original accessories, manuals, parts, tags, inserts and promotional items

  • Be returned in its original retail packaging in reasonably resalable condition

  • Have all product identifiers, model numbers and serial numbers intact

  • Have serial numbers that match the product and Glories order records

  • Include valid proof of purchase through glories.ca

Opening an outer shipping carton or retail package to inspect a product does not automatically make the product ineligible. However, the product itself must remain unused, complete and suitable for resale.

Glories may request photographs or other reasonable information before approving a return. All returned products are inspected before a refund is approved.

If an item is returned incomplete, used, damaged, altered or otherwise outside the required condition, Glories may refuse the return or reasonably reduce the refund to reflect the documented loss in value, where permitted by law.

3. Consumables, Refills and Non-Returnable Items

Consumables and refills may qualify for a return within the 30-day window only when they remain unopened, unused and factory sealed.

The following products are not eligible for change-of-mind returns:

  • Opened, activated, partially used or depleted mosquito-repellent refills, cartridges, mats or fuel products

  • Opened chemical, pest-control or other consumable products

  • Opened food, grocery or perishable products

  • Appliances or accessories that have been used with food

  • Gift cards

  • Customized or personalized products

  • Products clearly identified as Final Sale before purchase

  • Products damaged through misuse, improper storage, unauthorized modification or failure to follow the manufacturer’s instructions

A product is not automatically final sale simply because it was purchased at a discounted or sale price. It remains eligible unless it was clearly identified as Final Sale before purchase or falls within another exclusion in this policy.

These exclusions do not apply when a product arrived damaged, incorrect or defective, or when a remedy is required by applicable law.

Certain fuel-containing, chemical or regulated products may be subject to carrier and transportation restrictions. Do not mail or courier these products back until Glories provides written return instructions.

4. Damaged, Incorrect or Defective Products

Please inspect your order promptly after delivery.

Visible shipping damage, incorrect products and missing components should be reported within seven calendar days of delivery, where reasonably possible. Prompt reporting helps us document the issue and address any carrier claim.

To report a problem:

  1. Sign in to your Glories customer account using the email address associated with your order

  2. Open the applicable order

  3. Select the return option for the affected product

  4. Choose the most accurate reason and describe the problem

  5. Submit the request for review

Please retain the product, its retail packaging, the shipping carton and the shipping label until Glories provides instructions.

Glories may request:

  • Photographs of the product and damage

  • Photographs of the retail packaging and shipping carton

  • A photograph of the shipping label

  • Video showing the reported problem

  • Product serial or model numbers

  • Reasonable troubleshooting or testing information

If additional evidence is required, we will provide instructions for submitting it.

For defects that were not reasonably apparent at delivery, submit a request within the 30-day return window.

When Glories confirms that a product arrived damaged, incorrect or defective, we will cover the required return shipping and provide an appropriate remedy, which may include a replacement or refund.

Damage caused by misuse, accidental damage after delivery, improper setup, unauthorized modification, incompatible accessories, normal wear or failure to follow product instructions is not considered a product defect.

The requested seven-day reporting period does not limit any consumer rights that cannot lawfully be limited.

5. How to Request a Return

Return requests must be submitted through your customer account on glories.ca:

  1. Select the account or profile icon on glories.ca

  2. Enter the email address used for your order

  3. Enter the verification code sent to your email

  4. Open the order containing the product you want to return

  5. Select Request return or the available return option

  6. Select the applicable product and return reason

  7. Add relevant details and submit the request

You will receive confirmation that the request has been submitted. Glories will review the request and notify you whether it has been approved or declined.

If approved, you will receive return instructions. Do not ship the product before receiving those instructions.

If you cannot access your customer account because of a technical or account-access problem, contact eh@glories.ca with your full name, order number and a description of the issue.

6. Return Shipping Costs

For approved change-of-mind returns:

  • The customer is responsible for return shipping

  • Customers should use a tracked shipping service

  • Original standard-shipping and express-delivery charges paid by the customer are non-refundable

  • If Glories provides a return label, the cost will be disclosed before approval and may be deducted from the refund

An order that originally qualified for free shipping will not be retroactively charged an outbound shipping fee solely because an eligible change-of-mind return was requested.

For confirmed damaged, incorrect or defective products, Glories will cover the required return shipping.

Glories does not accept unauthorized collect-on-delivery shipments.

Customers arranging their own return shipping are responsible for:

  • Packaging the product securely

  • Following any carrier restrictions

  • Retaining proof of shipment

  • Retaining the tracking number until the return is completed

Glories is not responsible for loss or damage caused by inadequate packaging or an untracked customer-arranged return.

7. Inspection and Refunds

After receiving a return, Glories will inspect the product and notify you whether the refund has been approved.

Eligible returns do not carry a general restocking fee.

Approved refunds will:

  • Be based on the amount actually paid after discounts

  • Include applicable taxes associated with the refunded product

  • Be issued to the original payment method

  • Normally be processed by Glories within five business days after inspection and approval

Your bank, credit-card provider or payment service may require additional time to post the refund to your account.

If a purchase included a bundle, free gift or promotional item that was conditional on the returned product, all required components must also be returned. If a required component is not returned, its reasonable value may be deducted from the refund where permitted by law.

If a return is declined after inspection, Glories will contact you, explain the reason and provide the available next steps. The customer may be responsible for the cost of sending an ineligible product back to them.

Where applicable law establishes a different refund method or deadline, the legal requirement will apply.

8. Exchanges and Replacements

Direct exchanges are not guaranteed and depend on product availability.

When an approved product is damaged, incorrect or defective, Glories may offer a replacement when suitable inventory is available.

For change-of-mind returns, the original product will normally be refunded after inspection. You may then place a new order for the preferred product.

9. Order Cancellation Requests

Cancellation requests must be submitted through your Glories customer account:

  1. Sign in using the email address associated with your order

  2. Open the applicable order

  3. Select Cancel items or the available cancellation option

  4. Select the products you want to cancel

  5. Provide the requested information and submit the request

Cancellation requests are available only for eligible items that have not been fulfilled or shipped.

Submitting a cancellation request does not automatically cancel the order. Your order remains active until Glories confirms that the cancellation has been approved.

We will make reasonable efforts to approve eligible cancellation requests. However, a request may be declined if the order has already entered processing, been fulfilled or shipped.

If the cancellation is approved, the applicable items will be removed from the order and any required refund will be issued to the original payment method.

If the order has already shipped, it cannot be cancelled. You may request a return after delivery, subject to the eligibility requirements and return-shipping responsibilities in this policy.

If you cannot access your customer account because of a technical or account-access problem, contact eh@glories.ca as soon as possible.

10. Refused, Unclaimed and Undeliverable Packages

If an order is returned to Glories because it was refused, unclaimed or addressed incorrectly by the customer, the merchandise will be inspected before any refund is approved.

Glories may deduct reasonable carrier costs actually incurred, including:

  • Original outbound shipping costs

  • Carrier return-to-sender charges

  • Address-correction or redirection charges

These deductions may apply even when the original order qualified for free shipping because Glories still incurred carrier costs for the shipment.

This section does not apply when the package was returned because of an error made by Glories or confirmed shipping damage outside the customer’s control.

11. Return Abuse and Product Verification

Glories may refuse a return or refund involving:

  • A product not purchased through glories.ca

  • A product that does not match the submitted return request

  • A mismatched, removed, obscured or altered serial number

  • Product switching or substitution

  • Missing accessories, components or promotional items

  • False damage or defect claims

  • Tampering or deliberate damage

  • Repeated or excessive conduct reasonably indicating return abuse or fraud

Glories may request additional information reasonably necessary to verify the purchase, product or reported issue.

These protections will be applied reasonably and subject to applicable law.

12. Manufacturer Warranties and Consumer Rights

Some products may be covered by a manufacturer’s warranty after the Glories 30-day return period.

When appropriate, Glories may direct you to the manufacturer for warranty service and provide reasonable proof-of-purchase assistance.

This policy does not limit any rights or remedies available under applicable federal, provincial or territorial consumer-protection law, including applicable rights concerning defective goods, legal warranties and internet sales contracts.

If any part of this policy conflicts with a mandatory legal requirement, the legal requirement will prevail.

13. Contact Glories

For return, refund, cancellation or product-related assistance:

Glories Customer Support
Email: eh@glories.ca

Please include your full name and order number so we can locate your purchase.